Gift cards are valid for in store purchases and services only. You must present the gift card code at checkout in order to redeem it. Gift cards are non-refundable and they do not expire. They are equivalent to cash and can be used for any in store purchase. Gift Cards are not valid for product purchases on our online shop, only in studio.

We only accept returns for unopened products within 30 days of purchase. If you’re unsure about a product, let us know and we’ll be happy to make you a sample to take home. We cannot accept products once they are opened or used. Returns are for store credit only. We do not accept returns for: items on sale, special bundles and routines, food items, books, and face tools.

Sana is a high demand skin studio, where we value our skin healer’s time. We request at least 24 hours’ notice if you can’t make your appointment. Cancellations within the 24 hours will be charged 50% of the appointment’s fee including gratuity to the credit card on file. No showing without cancelling will incur the full reservation fee including gratuity. We do not provide refunds for cancelled/no show appointments. By booking an appointment with Sana, you acknowledge your acceptance of our cancellation policy.

• Do you have a referral program?

  Yes! Share the Sana Glow with friends and they'll get $20 off their first facial + you'll get $20 off your next facial/add on. All you have to do is sign into your Sana account, click on our referral program and share your dedicated link with friends. Once your friend books and completes their facial with your code, credits will be added to your account. Win, win!

• Children

  We love kids, we have kids, but for the safety of your little ones, we cannot accommodate children in our facial rooms. Allow this time to be a self care moment for you and you only :)

• Pets

  Although we love our furry friends, our studio is designed with an open format that is shared among all guests. To be mindful of allergies and safety, we cannot accommodate pets in our facial rooms.

• Noise

  Our studio is designed with an open format that is shared among all guests, to be mindful of others' experience, please refrain from speaking on the phone during your facial and using your indoor voice while in the studio.

• Non-Transferable

  Memberships are non-transferable and cannot be shared, besides for our gifting option.

• Billing

  We automatically bill your card each month recurring on the day of your sign up. You can book an appointment anytime and your discount will be automatically applied when you check out after your service. Membership does not include gratuity. If your card on file is declined, we will reach out to ask for a new card. If we do not receive a response within 30 days, your membership will be cancelled and any remaining facials will be forfeited.

• Minimum Commitment

  Membership begins with a 4 month commitment to be able to experience the benefits of regular facials. After that, your membership is month-to-month and can be ended at any time without penalty or charge. We do not accept cancellations over the phone or verbally. In order to cancel you must email us at membership@sanaskinstudio.com at least 5 days before your next billing cycle. Please note, once your membership is cancelled, any remaining facials will be forfeited.

• Gifting

  Gift your month's facial to a friend or family member twice in a calendar year.

• Freezing

  We know life can get crazy, which is why you are able to freeze your account for up to 3 months a calendar year. Months may be consecutive or nonconsecutive.

• Membership Discounts

  Membership discounts do not apply retroactively and are only valid the day you start your membership. Discounts cannot be shared and cannot be combined with other offers unless specified otherwise. Member discounts are not valid on product purchases on our online shop.

• Points cannot be added retroactively, they only begin on the day you join the program.
• Services do not include gratuity, points can't be used for gratuity.
• Points have no cash value.
• Sana reserves the right to cancel the self care program individually or as a whole at any time without assigning any value to the points lost.
• Points for joining our Signature or SuperSkin Membership are only valid once.
• Points may only be earned by purchases made at our studio and can only be redeemed at our studio.
• Points are not valid for online purchases at sanaskinshop.com

• Do you offer free shipping?

  Sana currently offers free USPS ground shipping for all US orders above $75 (not including discounts and before taxes).

• What is the shipping rate for deliveries within the USA?

  All orders under $75 have a flat rate fee of $10 (except Alaska and Hawaii)

• Where is my order?

  Once you've placed an online order, you'll receive a confirmation email where you can monitor its status. Orders are generally fulfilled within one to three business days after purchase. Expect a separate email with tracking information as soon as your package ships. (Once the carrier scans your package, the estimated delivery date will adjust accordingly.)

• Do you ship outside of the US?

  We currently only ship within the US. To request a quote to ship internationally please email orders@sanaskinstudio.com with the items you would like to order and a ship to address.

• How fast are packages shipped?

  Packages are shipped within 3 business days of order receipt using both USPS and UPS. Barring any unforeseen circumstance your package will arrive within 2-9 business days after it leaves our warehouse. Please note during holidays you may experience longer ship times.

• Can you ship to PO Box addresses?

  We currently aren’t shipping to PO Boxes.

• Do you accept returns?

  We accept returns within 7 days from the delivery date. Unused and unopened items (in their original packaging) can be returned for a full refund - including taxes, minus the return shipping. Shipping is not refundable. You may choose to receive a refund to your original form of payment or store credit. You may not receive a refund if you return an item that is damaged, without authorization, and/or not in its original packaging.

• What about shipping costs?

  At this time, we do not pay for return shipping. Sana will only pay for a return's shipping costs if a product arrived damaged or if the wrong product was sent by mistake.

• What do you accept returns on?

  We accept returns for all items except for items on sale, special bundles / routine packages, food items, books, and face tools.

• I am not sure what to buy, can you give me suggestions?

  Yes! We offer 20 minute Virtual Skin Consults with our Skin Healers in which we’ll analyze your skin concerns together and provide you with the best product recommendations to fit your needs. It’s $40 to book which is redeemable in product credit within 7 days of your consult.

• Do you include samples with orders?

  We try to include samples with every order - availability permitting. Should you have specific sample requests, please include a note with your order, or send us an email at orders@sanaskinstudio.com with your order number and the name of the sample you are requesting. We will do our best to accommodate your requests.

• What forms of payment do you accept?

  We accept any major debit/credit cards (Visa, MasterCard, American Express and Discover) and PayPal.